Mission Statement | Location | About Us | Delivery | Returns Policy

Mission Statement

Vitality Medical's Mission Is To Provide Our Customers Quality Home Health Products That Will Improve Their Health, Comfort, Longevity, And Safety.

We Are Focused On Our Customers' Needs, And Provide Excellence In Service, Confidentiality, And Cost-Effective Home-Delivery Of Healthcare Goods.

 

Location & Hours of Operation

Location
Vitality Medical
5227 Whetstone Road
Richmond, VA 23234

Email: [email protected]

Hours of Operation
9:00 A.M. - 5:00 P.M. Eastern Standard Time.
Web orders may be placed 24 hours a day, 7 days a week.

Phone Number
804-422-9000
800-397-5899

Fax Number
804-421-4762

 

 

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About Vitality Medical

Vitality Medical is an online specialty home health products company dedicated to providing confidential, convenient, and cost effective home-delivery of healthcare goods directly to your doorstep. No membership is necessary.

Whether you are shopping for a single product or are interested in establishing an account for frequent or regularly purchased products, our friendly and professional staff are interested in meeting your needs.

At the core of our business we are committed to service quality and satisfied customers. We recognize and respect the importance you place upon your privacy and we are sensitive to your changing health needs. We believe our broad range of products will improve your well-being and promote vitality to your life.

We welcome you to shop online, call us by phone or order one of our catalogs for a broad range of over 5000 products to choose from.

  

 

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Delivery

All orders are shipped in discreet packages using UPS. Orders placed before 2:00 P.M. Eastern Time will be shipped the same day. The following are options for delivery and estimated transit times.

Shipping Option Average Delivery Times
UPS Standard 3 - 6 days
UPS 2 Day Express 2 days
UPS Next Day Following day before 3 PM
UPS International Depends upon the destination

 

Standard Postage & Packing Rates for the 48 contiguous states only (EXCLUDES Alaska, Hawaii, and all US Territories, APO/FPO):

** For delivery in Virginia, add 4.5% sales tax**

Purchase Amount S/H Fee
Up to $20.00 $4.95
$20.01 to $35.00 $5.95
$35.01 to $50.00 $6.95
$50.01 to $75.00 $8.95
$75.01 to $100.00 $9.95
$100.01 to $150.00 $12.95
$150.01 to $200.00 $14.95
$200.01 to $249.00 $16.95
$249.01 or more no charge

 

  

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How To Process A Return

If you are not pleased with your order or have accidentally ordered a product in error, we apologize for your inconvenience. Vitality Medical offers a 30 day satisfaction money back guarantee (less shipping and handling charges). Product must be unused and in new condition.

To process a return you must first obtain a Returned Merchandise Authorization (RMA) number. Follow these simple steps.

1. Call our Customer Support Department at 1-800-397-5899. We will need your invoice number and date of purchase, item number, quantity and reason for return. You may also email us at [email protected] and include (RMA) in the subject line. Include the above information and we will reply to you your RMA.

2. Write down your Return Merchandise Number on your shipping label. Return the item prepaid via UPS, in its original packaging and original condition.

Refunds

If you made your purchase using a credit card, your account will be credited the amount of purchase (less shipping and handling) once the product has been received. For check or money order purchases, allow 2 - 4 weeks to receive your refund after Vitality Medical receives your returned product.

Quantity/Bulk Discounts

For large quantity or bulk orders please phone 1-800-397-5899 or fax a written request to 1-804-421-4762 with all your requirements. You may also email us detailing your product needs at [email protected]

New Business Development

If your company is interested in creating a strategic partnership with VitalityMedical please contact us at [email protected] with a brief description of your proposal. Include full company and contact information.

The Vitality Medical Guarantee:

If for any reason you are not 100% satisfied with your purchase, we will promptly refund the cost of the merchandise. Simply return the item in the condition in which it was received within 30 days.

Thank You For Shopping With Vitality Medical

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